Privacy Policy
Artesano Copper Imports fully respects your privacy. The sole owner of all personal information collected at this site is Artesano Copper Imports, and Artesano Copper Imports will not rent or sell your personal information to any third party. The information collected and stored by Artesano Copper Imports includes your name, address, telephone number, and email address. While your credit card information is collected at the time of purchase, credit card information is sent directly to an Authorize.net secure server, and that is where it is safely held.
Should there be any changes to Artesano Copper’s Privacy Guarantee, all affected users will immediately be notified by email and all relevant changes will be posted to this portion of the site.
Returns
At Artesano Copper Imports, we want you to be completely satisfied with every single one of your purchases. We believe that the creation of a bridge between consumers and artists depends on high quality products and great customer service.
Full refunds will be available for up to 21 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email during this 21-day period to qualify for a refund. If your return is in any way a result of an error by Artesanso Copper Imports, we will provide you with a prepaid mailing label to the return the merchandise and will happily refund all applicable shipping costs paid on the product(s) you are returning.
If the return is not a result of an error by Artesano Copper Imports, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s). You must send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Registered Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at Artesano Copper Imports in their original condition. No refunds will be available after the 21-day period has expired.
Issuance of Credit:
If you purchased by credit card, your card will be credited for the full applicable amount within 10 business days of receipt of the returned merchandise. If you paid by check or money order, you will receive a check from Artesano Copper Imports for the full applicable amount of the return by mail approximately 2-4 weeks after the returned product has been received at the Artesano Copper Imports in Tucson, Arizona.
If you are interested in exchanging one product for another, you will need to return the unwanted item and submit a completely new order (either online or by phone) for the product you would like to purchase.
Important Notes and Restrictions:
Refunds will not be available if the returned products have been damaged or altered in any way before arriving at Artesano Copper Imports.
No refunds or returns on custom orders.
Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.
As a safeguard against potential abuse, Artesano Copper Imports reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.
Artesano Copper Imports fully respects your privacy. The sole owner of all personal information collected at this site is Artesano Copper Imports, and Artesano Copper Imports will not rent or sell your personal information to any third party. The information collected and stored by Artesano Copper Imports includes your name, address, telephone number, and email address. While your credit card information is collected at the time of purchase, credit card information is sent directly to an Authorize.net secure server, and that is where it is safely held.
Should there be any changes to Artesano Copper’s Privacy Guarantee, all affected users will immediately be notified by email and all relevant changes will be posted to this portion of the site.
Returns
At Artesano Copper Imports, we want you to be completely satisfied with every single one of your purchases. We believe that the creation of a bridge between consumers and artists depends on high quality products and great customer service.
Full refunds will be available for up to 21 days from the day you receive your order. You must request a Returned Merchandise Authorization (RMA) number by email during this 21-day period to qualify for a refund. If your return is in any way a result of an error by Artesanso Copper Imports, we will provide you with a prepaid mailing label to the return the merchandise and will happily refund all applicable shipping costs paid on the product(s) you are returning.
If the return is not a result of an error by Artesano Copper Imports, you will be responsible for all shipping costs incurred for the order and any costs associated with returning the item(s). You must send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Registered Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at Artesano Copper Imports in their original condition. No refunds will be available after the 21-day period has expired.
Issuance of Credit:
If you purchased by credit card, your card will be credited for the full applicable amount within 10 business days of receipt of the returned merchandise. If you paid by check or money order, you will receive a check from Artesano Copper Imports for the full applicable amount of the return by mail approximately 2-4 weeks after the returned product has been received at the Artesano Copper Imports in Tucson, Arizona.
If you are interested in exchanging one product for another, you will need to return the unwanted item and submit a completely new order (either online or by phone) for the product you would like to purchase.
Important Notes and Restrictions:
Refunds will not be available if the returned products have been damaged or altered in any way before arriving at Artesano Copper Imports.
No refunds or returns on custom orders.
Make certain to use the original packaging when returning an item to ensure that it arrives in the same condition it was in when you received it.
As a safeguard against potential abuse, Artesano Copper Imports reserves the right to deny a refund to anyone who has made what we determine to be excessive returns.